How To Select The Best P.O.S. System For Your Restaurant
QUESTION FROM: Susan
Frustrated AF with my POS. Been asking everyone I can which system they like best and why and thought I's ask you guys to weigh in before making my decision.
Thank you HH, Sue
Most people will tell you that the best system they've ever worked on is, ironically, the one they have the most experience with. Aloha, in my opinion is much better than Micros but my first experience with micros was back in the monochromatic green on green (and orange on orange) screen days.
We had to use micros in a few casino outlets due to the fact that those casinos were already using micros for their front desk and other F&B offerings and we needed to be able to accept comps issued by those primary core systems ....so sometimes you don't or won’t have a choice.
But a lot of folks have had their fill with Aloha and are now considering newer web-based / cloud-based solutions since Aloha's hardware (and software) are now quickly becoming dated.
With so many options on the table, the ability to integrate into other systems and the overall intuitive use for a younger generation of servers have become key features that are as attractive as overall dependability.
When you do decide...whether it's Breadcrumb, Aloha, Square, Toast, Harbortouch or any other one of the number of options that can make your head spin at the NRAShow in Vegas...the overriding most important feature of any POS system is: response time...especially if the system is not web/cloud based.
Ask "Where are they based?"
How many techs are in your area?
How long are you left on hold when you call tech support?
What is their response time like when your system goes down at 7:45 on a Saturday night?
Do they offer additional hardware or cloud-based services to run in redundancy when your base goes down?
Do they integrate with other outlets, delivery services, website or web/app based ordering systems, etc...
Service plans, availability and training are some of the biggest aspects to evaluate when making this big decision...just remember - no matter what system you go with: be sure to invest in stress-avoiding and time-saving "Crash Kits" i.e., menus with updated pricing, calculators, carbon copy chit pads and zipper bags for a bank in a plastic case under each one of those new POS terminals.